PPG – Patient Participation Group

Local Patient Participation Group (PPG)

  • Our Patient Participation Group (PPG) includes 13 members, all of whom are registered patients of Quay House Medical Centre (QHMC)
  • All patients of QHMC are eligible to join our ‘virtual’ (v)PPG
  • The majority of vPPG members have an email address. We find this method of communicating with our members to be most convenient for them and less intrusive
  • We do accept PPG members who do not have an email address – contact is via telephone or letter
  • One member of our vPPG was available to speak to the Care Quality Commission (CQC) inspection team when we were inspected in October 2014. We received a GOOD rating.
  • Our vPPG has been in existence since 2011 and the membership reflects our patient list size and ethnic variation.
  • With the agreement of our vPPG members we looked at 3 different areas:
  • Friends and Family Test
  • Carers Support
  • Comments and Suggestions

Friends and Family Test:  This was implemented in December 2014.

Please see our website for latest results

Carers Support: We joined Herefordshire Carers Support Group in 2014.

Medical records are now coded to identify patients who have a carer, and also those patients who provide caring services for someone else.

We have a Carers noticeboard and information file available

Dr Hargraves was nominated by a patient to receive an    award from HCSG in December 2014.

Comments and suggestions:

We welcome comments and suggestions from patients, visitors and staff.

We had a CQC visit in October 2014 and received a GOOD rating.

Following our visit we implemented an alarm system in the disabled WC, a monitoring system for tracing hand-written prescription forms, touch pad locking system on an internal door, and a review of our dispensing systems at our Credenhill branch surgery.

2014/2015 PPG Reporting Template

Please click this link to view the reporting template




Patient Access On-line Services:

You may be aware that Quay House Medical Centre will be merging with four other Hereford medical practices on the 1st of July 2018.

Unfortunately, as a result of the merger process All Patient Access On-line Services will be cancelled and therefore unavailable from the 1st of May until the 2nd of July 2018.

This means the following services will be unavailable between 1st May and 2nd July.

Ordering Repeat Prescriptions, Booking Appointments, Sending Electronic Messages, Changing Address Details and Registering as a New Patient.

After the 2nd of July 2018, patients who wish to use the Patient Access On-line Services will be required to RE-REGISTER for this service.

We sincerely apologise for any inconvenience this may cause but, unfortunately, it is beyond our control.

We would like to thank you for your understanding and patience during our merger process.