Online Access For Patients

Online Access

Quay House Medical Centre offers patients the facility to book appointments, order repeat prescriptions, send secure non-urgent messages to the practice, and access their medical record using the on-line ‘Patient Access’ facility.

Please ask Reception for an access code and instruction sheet if you would like to use on-line services.

Summary Care Records – STATEMENT OF INTENT

It is important that your medical record is available when and where you need it.

You may feel, especially if you have an extensive medical history, that it is important for some of your medical information to be available if, for example, you were on holiday away from the practice area and taken ill.

Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record.  They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.

The system in use at Quay House Medical Centre means that your SCR is automatically updated, on at least a daily basis, to ensure that your information is as up to date as it can be.

Of course, if you do not want your medical records to be available in this way, please contact us so that we can update your record to this effect.  We will add a code that excludes your records being shared via SCR.

Your medical records when leaving the practice (GP2GP)

It is very important that you are registered with a doctor near to where you live.  We encourage patients to do this as soon as possible if they move out of our practice area.  Once you have registered with a new GP, your medical records will be forwarded on to them via NHS England.

NHS England requires all practices to use electronic transfer of patient records (GP2GP) between practices when a patient registers or de-registers from a practice.

Quay House Medical Centre uses ‘GP2GP’ to transfer patient records electronically. This means that your electronic medical record will be available to your new GP as soon as you register with your new practice.

 

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Patient Access On-line Services:

You may be aware that Quay House Medical Centre will be merging with four other Hereford medical practices on the 1st of July 2018.

Unfortunately, as a result of the merger process All Patient Access On-line Services will be cancelled and therefore unavailable from the 1st of May until the 2nd of July 2018.

This means the following services will be unavailable between 1st May and 2nd July.

Ordering Repeat Prescriptions, Booking Appointments, Sending Electronic Messages, Changing Address Details and Registering as a New Patient.

After the 2nd of July 2018, patients who wish to use the Patient Access On-line Services will be required to RE-REGISTER for this service.

We sincerely apologise for any inconvenience this may cause but, unfortunately, it is beyond our control.

We would like to thank you for your understanding and patience during our merger process.