Information

Surgery Times

Quay House Medical Centre

Monday
9 – 11am, 2 – 4pm, 4 – 6pm or 5 – 7 pm

Tuesday
9 – 11am, 2 – 4pm, 4 – 6pm or 5 – 7 pm

Wednesday
9 – 11am, 2 – 4pm, 4 – 6pm or 5 – 7 pm

Thursday
9 – 11am, 2 – 4pm, 4 – 6pm or 5 – 7 pm

Friday
9 – 11am, 4 – 6pm

Saturday
9.30 – 11.30 am – one Saturday per month.

Credenhill Branch Surgery

Monday
3 – 5 pm

Tuesday
9 – 11am

Wednesday
9 – 11am

Thursday
9 – 11am

Friday
2 – 4pm

Practice Nurses

Can help with the following:

  • Family Planning
  • HRT monitoring
  • Cervical Smears
  • Children’s Vaccinations
  • Removal of Sutures
  • Holiday Vaccinations
  • Changing Dressings
  • Travel Advice
  • Ear Syringing
  • Review of ongoing medical problems such as asthma, diabetes, respiratory disease

Health Care Assistants

Can help with the following:

  • Smoking Cessation
  • Blood Tests
  • Well Woman Check
  • Well Man Check
  • Blood Pressure Monitoring
  • New Patient Health Check

Antenatal Care

Antenatal care is provided by our midwife, following an initial consultation with the doctor, when a full information pack is provided.

Our midwife holds a regular weekly clinic at Quay House Medical Centre, and is available via mobile phone for antenatal advice.

Minor Surgery

Minor surgery is available to all our patients, and is undertaken by the doctors.

Some procedures, such as vasectomies are undertaken at Quay House Medical Centre, by a visiting surgeon.

Physiotherapy

Available at Quay House Medical Centre, where appropriate, following an initial consultation with the doctor.

Counselling Service

Available at Quay House Medical Centre, where appropriate, following an initial consultation with the doctor.

District Nurses

The District Nurses are available to help housebound patients with treatment of ongoing medical problems, post-operative care, and terminal illness. They can be contacted on 01432 275677

Practice Area

Health Visitor

The Health Visitor is available to help with family health issues and childcare, and can be contacted on: 01432 278295.

The Health Visitor holds a weekly baby clinic.

Carer Information

If you are a carer, or you have a carer, please inform reception who can supply you with an information pack.

Pharmacy

Westfaling Pharmacy is attached to Quay House Medical Centre.

Disabled Access

There is wheelchair access and disabled facilities at Quay House Medical Centre including T-Loop and ample free car-parking facilities at both surgeries.

Complaints/Suggestions

Our aim is to offer an excellent level of care and service to our patients. If, for any reason, you feel that we have failed to achieve our high standards and wish to make a complaint, or suggestion, as to how we might improve, please ask for an appointment with the Practice Manager. Alternatively, write a letter and we will endeavour to contact you within 48 hours.

Both surgeries are non-smoking areas.

Data Protection Act

We are absolutely committed to maintaining the confidentiality of our patients, and adhere to the Data Protection Act.

Zero Tolerance

We operate a Zero Tolerance Policy to violent or abusive behaviour.

Practice Charter

Patient’s Rights to General Medical Services

v  To be offered a New Patient check on joining a doctor’s list for the first time

v  To have appropriate drugs and medicine prescribed

v  To be referred to a Consultant acceptable to them when they and their GP think it necessary, and to be referred for a second opinion if they and their GP think it advisable.

v  To have access to their health records, subject to any limitations of the law, and to know that those working for the NHS are under a legal duty to keep those records confidential.

v  To choose whether to take part in research or medical student training.

v  To receive a full and prompt reply to any complaints they make about the care they receive at Quay House Medical Centre or Credenhill branch surgery.

v  To have access to the Patient Advice and Liaison Service on 0800 0304563.

v  To have access to the Herefordshire Local Involvement Network for local health and social care services on 01432 383765.

 

Quay House Medical Centre Surgery Philosophy

Our aims are to offer the highest standard of health care and advice to our patients, with the resources available to us.

 

We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.  We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.

 

Quay House Medical Centre Charter

v  You will be treated with courtesy and respect by all Practice personnel

v  An urgent appointment with a Doctor or Practice Nurse will be available on the same day

v  A non-urgent appointment with a Doctor or Practice Nurse will be offered within 5 working days.

v  Our standard is to see 80% of patients within 20 minutes of their appointment time.  If you have waited longer than this, please ask the Receptionist for an explanation.

v  We aim to answer the telephone within 6 rings.

v  Requests for repeat prescriptions will be dealt with within 48 hours.

v  If you have a complaint, please speak to any member of staff.  Your complaint will be dealt with in a professional and efficient manner.

v  We wish to make Quay House Medical Centre as accessible as possible.  If you have hearing, visual or physical difficulties, please let the Receptionist know so that we can enable you to fully use our services.

v  If you need access to interpretation or sign language translation, the Practice staff will make this service available in accordance with our relevant policy.

v  We welcome all comments and suggestions about the service we provide.  Please use the box provided in the waiting area.

 

Patient’s Responsibilities

v  If you are unable to attend for an appointment, please let us know so that we can offer it to someone else.

v  If you are late for your appointment, you may be asked to rebook at another time.  Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.

v  A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity.  Please ring the surgery before 11.00 am, if possible.

v  An urgent appointment is for an urgent medical problem.  Please do not use this service for routine matters.

v  Please allow 72 hours from prescription request to collection.

v  We would ask to be patient if a Doctor is running late.  This is often due to unforeseeable emergencies but please ask for an explanation from a Receptionist.

v  Make a separate appointment for each patient that needs to be seen.  This allows the Doctor enough time to treat each patient fully.

v  Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.

v  Please treat all surgery staff, fellow patients, carers and visitors politely and with respect.  Violence or verbal harassment will not be tolerated or accepted; you may be asked to register at another surgery if this behaviour occurs.

 GP Earnings

All GP practices are required to declare the mean average (eg average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working for six months or more in Quay House Medical Center in the last financial year 15-16 was £62,312 before tax and national insurance.  This is for 1 full-time and 4 part-time GPs