Freedom of Information

Information available from Dr Knight and Partners under the Freedom of Information Act Model Publication Scheme.

Our Charges for Providing Information under this Scheme

 

All documents that we make available free of charge under this Scheme are identified in the table below as “Free”.

All documents available under this Scheme for which we may charge a fee are identified as “<< cost”.

We will make reasonable charges (which will include staff time, administrative costs, copy costs, postage and any other out of pocket expenses we incur) when we provide the following information:

  • Paper copies of certain documents;
  • Copying data onto media (e.g. CD-ROM);
  • Supplying multiple print-outs;
  • Supplying archived copies of documents that are held by the Practice but are no longer accessible or available via the Practice website

Please contact Deborah Thomas, Practice Manager at the Practice if you require a document for which a fee may be applicable. She will let you know the cost and charges that you will be required to pay us, in advance of us supplying the documents to you.

Our charges will be reviewed regularly and be in line with other NHS organisations.

We are not able to provide printouts of other organisation’s websites.

 

 

How the Information can be obtained under this Scheme

All documents that we make available under this Scheme can be viewed and / or downloaded from the Practice Website and / or made available in a leaflet and / or made available in hard copy format on request.

We will endeavour to despatch information within 20 working days from receipt of the request and fee.

Information available on the website is also available in hard-copy format on request, although charges may apply – please contact Deborah Thomas, Practice Manager at the Practice for further details.

 

 

 

Information to be published How the information can be obtained Cost

Class 1 – Who we are and what we do

(Organisational information, structures, locations and contacts) – This will be current information only

QUAY HOUSE MEDICAL CENTRE provides general medical services to patients in the geographical area surrounding Quay House Medical Centre and Credenhill Surgery.

 

We are under contract with NHS England Area Team (Arden, Herefordshire & Worcestershire) and Herefordshire Clinical Commissioning Group to provide these NHS Services.

Practice leaflet and website Free

Doctors in the Practice:

Dr Martin Knight, Dr Andrew Hargraves, Dr Elaine Flores, Dr Calum Bartlett & Dr Claire Hollingsworth

 

 

Practice leaflet and website & NHS Choices Website Free

Contact details for the Practice: 

Deborah Thomas (Practice Manager)

Quay House Medical Centre

100 Westfaling Street

Hereford HR4 0JF

www.quayhousemedical.nhs.net

deborah.thomas@nhs.net

 

Practice leaflet and website & NHS Choices Website Free

Opening hours:

Quay House Medical Centre:

8 am – 6 pm Monday – Friday and one Saturday morning per month (extended hours)

Credenhill Branch Surgery:

Mon:  3-5pm   Tues/Wed/Thur:  9-11am   Fri 2-4pm

 

 

Practice leaflet and website Free

 

 

Information to be published How the information can be obtained Cost

Other staffing details: 

Practice Manager – Deborah Thomas

Assistant Practice Manager – Bev Penson

Medical Secretary  – Jackie Craddock

Practice Nurses x 3

 

We also employ

Health Care Assistants x 2

Receptionists x 6

 

Attached staff include

Dementia Worker

District Nurses

Health Visitor

Midwife

Physiotherapist

Primary Care Mental Health Worker

 

Practice leaflet and website Free

 

 

Information to be published How the information can be obtained Cost

Class 2 – What we spend and how we spend it

(Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit) – Current and previous financial year as a minimum

 

The Practice receives money in accordance with the NHS England and Herefordshire Clinical Commission Group Medical Services contract held with NHS England in exchange for services provided for our patients.

 

Current Projected Year Previous Year
Total income received from the NHS before expenses
Total cost of the Practice’s Contracted Services

 

There may be circumstances where material cannot be released because it is confidential or commercial information or the appropriate officer designated for these purposes under the Act has taken the view that it may be prejudicial to the conduct of the Practices’ affairs.

 

N/A at present

 

Audit of NHS Income

 

 

Information to be published How the information can be obtained Cost

 

Class 3 – What our priorities are and how we are doing

(Strategies and plans, performance indicators, audits, inspections and reviews) –  Current and previous year as a minimum.

The Practice’s priority is to provide the highest standard of clinical care to patients registered with the Practice, ensuring we work with other healthcare providers and support organisations, to enable more of our patients to be treated in a primary care setting, closer to home.
Regular audits/contract monitoring and inspections take place by Herefordshire CCG and CQC periodically.

Our performance under the Quality Outcomes Framework (QoF) can be found on the NHS IC website:

http://www.qof.ic.nhs.uk/search.asp

Website

NHS Choices website provides details of our performance:

www.nhschoices.nhs.uk

Website «

Our performance can also be found on the Primary Care Web Tool:

http://www.primarycare.nhs.u/default.aspx

 

Website Free

 

Information to be published How the information can be obtained Cost

 

Class 4 – How we make decisions

 

Management policies are formulated at regular Partners meetings.  Decisions are recorded in minutes.  (Any information which is commercially sensitive or falls under the Data Protection Act is excluded) Hard copy by request from Practice Manager *

 

Information to be published How the information can be obtained Cost

Class 5 – Our policies and procedures

(Current written protocols, policies and procedures for delivering services and responsibilities) – Current information only.

Policies and procedures about the employment of staff Hard copy by request from Practice Manager «
Equality and diversity policy Hard copy by request from Practice Manager «
Health and safety policy Hard copy by request from Practice Manager «
Complaints procedures (including those covering requests for information and operating the publication scheme) Website and Hard Copy from Reception Free
Records management policies (records retention, destruction and archive) Hard copy by request from Practice Manager «
Data protection policies Hard copy by request from Practice Manager «
Patients’ charter

Practice leaflet and

Website

Free

 

Information to be published How the information can be obtained Cost

Class 6 – Lists and Registers

Currently maintained lists and registers only.

 

We maintain our list of registered patients using the EMIS Web Clinical system which is fully computerised and paperless.

 

At the present time, we have approximately 6000 patients registered with the Practice.

 

The list is confidential.

 

 

 

Information to be published How the information can be obtained Cost

 

Class 7 – The services we offer

(Information about the services offered, including leaflets, guidance and newsletters produced for the public) – Current information only.

The services we provide in accordance with the General Medical Services contract held with NHS England include the following:

  • A full range of General Medical Services
  • Accupuncture
  • Ante-natal Care
  • Blood Pressure Review
  • Cervical Cytology
  • Child health surveillance
  • Childhood developmental checks, vaccinations and immunisations
  • Contraceptive services
  • Cryotherapy
  • Dementia (Community Dementia Worker)
  • Disease management services including Asthma, Diabetes, Hypertension, Coronary Heart Disease and Chronic Obstructive Pulmonary Disease
  • Dressings
  • Ear Syringing
  • Influenza Clinics
  • Health promotion services for young people and adults of all ages (Well man / Well woman)
  • Immunisations
  • Mental Health (Primary Care Mental Health Worker)
  • Midwife
  • Minor surgery services
  • New patient consultations
  • Physiotherapy
  • Phlebotomy
  • Removal of Stitches and Clips
  • Travel and other immunisations
  • Vascular Health checks

 

Practice leaflet and website. Free

Enhanced Services

These are NHS services that are not provided through Essential or Additional services and include more specialised services undertaken by GPs or nurses with special interests and allied health professionals and other services at the primary-secondary care interface.

 

They may also include services addressing specific local health needs or requirements, and innovative services that are being piloted and evaluated.

 

Hard copies by request from Practice Manager Free

 

The following services involve information sharing with other agencies: 

  • Child protection
  • General nursing
  • Mental health
  • Referral to Hospitals
  • Social services
  • Transport

 

Hard copies by request from Practice Manager Free

Charges for services made by the Practice

No charge is made for all the services we provide under contract to NHS England

 

For the services we provide which are outside our contract to NHS England, there is a charge, which we keep in line with those recommended by the British Medical Association (BMA).

 

Examples of non-NHS services for which GPs can charge their NHS patients are:

  • Certain vaccinations eg for travel and occupational
  • Private medical insurance reports
  • Holiday cancellation claim forms
  • Letters requested by, or on behalf of, the patient
  • Driving medical reports
  • Adoption medical reports

 

 

 

Examples of non-NHS services for which GPs can charge other institutions are:

  • Medical reports for an insurance company
  • Some reports for the DSS/Benefits Agency
  • Examinations of local authority employees

 

Practice Website;

Practice Leaflet;

Reception Team

 

Free

 

Information Leaflets:

  • Practice Leaflet
  • Practice Charter
  • Carer’s Information/pack

 

The Practice also holds information leaflets provided by outside agencies.

 

In addition to the above, the Practice offers a range of information about a variety of issues and a considerable number of minor illnesses via the Practice website, where you can also find a list of Useful Contacts and links to other health-related websites.

 

Practice Website;

Reception Team

From leaflet Dispensers in the Practice

Free

 

Out of Hours Arrangements

When the Practice is closed ‘Out of Hours Care’ for urgent medical services is provided by an ‘Out of Hours’ service arranged by NHS 111 (Primecare) :

  1.  Mon – Fri:  6.30pm – 8.00am
  2.  Saturday and Sunday:  24 hours
  3.  Bank Holidays:  24 hours

Accidents and emergencies occurring outside surgery hours should be directed to:   Accident and Emergency Dept, County Hospital, Stonebow Road, Hereford, HR1 2ER.   Telephone Contact Number:  01432 355444.

 

Practice Website;

Practice Leaflet

Free

 

Other Useful Resources

 

Websites:

The Information Commissioner –       www.ico.gov.uk

The Justice Department –       www.justice.gov.uk

The Health & Social Care Information Centre –         http://www.hscic.gov.uk/foi

NICE    –           www.nice.org.uk

 

Publications:

.

Freedom of Information Act 2000      –           http://www.legislation.gov.uk/ukpga/2000/36/contents

Code of Practice under Sections 45 & 46 FOI Act 2000 –

http://www.justice.gov.uk/information-access-rights/foi-guidance-for-practitioners/code-of-practice

 

 

 

Dr Knight and Partners

 

Appendix A – Freedom of Information Act – Publication Scheme Update & Information Request Record Form

 

Date

Publication

Scheme

Updated

Date FOI Request

Received

Name of Requester

Did Practice

Hold Requested

Information?

Date

Response

Sent

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